Refund policy
My CPR Online Refund Policy
At My CPR Online, we are committed to ensuring that our customers are satisfied with our CPR and First Aid training courses. If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day refund policy to give you peace of mind.
Eligibility for Refunds:
- You can request a refund within 30 days of your purchase.
- The refund applies only to courses that have not been fully completed or certified.
- If you have completed the course and received your certification, you will not be eligible for a refund.
- Refund requests will be honored for technical issues that prevent you from accessing the course, provided that you notify us and give us a chance to resolve the issue.
How to Request a Refund:
- To initiate a refund, please contact our support team at support@mycpronline.com within 30 days of your purchase.
- Include your order number and a brief explanation of the reason for your refund request.
- Our team will review your request and process the refund within 7-10 business days if it meets our refund criteria.
Non-Refundable Situations:
- Refunds will not be issued for courses that have been completed, and certificates have been issued.
- If more than 30 days have passed since your purchase, we will not be able to offer a refund.
- Refunds will not be granted for minor technical issues that can be resolved through our support services.
Processing Refunds:
Once your refund is approved, we will process the refund to your original method of payment. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.
Contact Us:
If you have any questions or concerns about our refund policy, feel free to reach out to our support team at support@mycpronline.com.
We value your business and are here to ensure your experience with My CPR Online is positive and hassle-free.